FAQ Policy Page
FAQ Policy Page
Last updated: Today
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, public holidays, customs processing or carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across Canada, unless stated otherwise at checkout.
Depending on the product, supplier location and delivery address, your order may be shipped through Canada Post, a local delivery partner or an international shipping carrier.
Do you offer returns?
Yes, Norelle Toronto offers a 30 day money back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include:
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Your full name
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Your order number
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The reason for the return
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Clear photos if the item is damaged, faulty or incorrect
Please do not return an item before receiving approval and return instructions from us.
Who pays for return shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for the return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for shipping to that address.
This does not limit any rights or remedies you may have under applicable federal, provincial or territorial consumer protection laws in Canada.
When will I receive my refund?
Once your return has been received, inspected and approved, we will process your refund to the original payment method.
Your bank, card provider or payment provider may need additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and help you with the next steps.
Contact us
For any other questions, contact us at:
Norelle Toronto
Email: info@norelletoronto.com
Website: norelletoronto.com